Mitsubishi Elevator Europe (MEE) is part of the Mitsubishi Electric group, which is part of the Japanese Mitsubishi conglomerate. The headquarter is located in Veenendaal, the Netherlands, and consists of a supporting office department and an extensive engineering and manufacturing department. The company has its own testing tower, which is also used as training location for the training of their own mechanics. With a unique combination of facilities, the company is able to offer a broad standardized assortment of elevators. Their manufacturing department is also able to make customer-specific elevators. The company also offers a broad set of specialist services, such as maintenance and renovations.The mother company in Japan, as well as their own engineering and product development department, are continuously busy with testing and improving elevators. Recently, the company introduced the M-SUse® concept where customers pay based on the use of the elevator. This concept asks for innovations in the product and a new focus on service offering.The company is partner of the HAN Lean-QRM Center and has invested substantially in the Lean education of their managers. They offerfrequently internships for students. The company is also active in investing in new automated manufacturing machines (punching & bending) and information system. They strive to a Smart Lean Manufacturing system, where Industry 4.0 technologies support theflow (leanness) of jobs through the factory. Throughput time reduction is one of the main targets of the company.The company in Veenendaal has 201-500 employees.